Don't post much anymore but I felt compelled to share this story with the membership here. I recently shipped my 10 (+/-) year old Mountain Hardware down coat for repairs. I enclosed a note with the coat explaining that a rescue dog that I was fostering had chewed the zipper, the drawcord, and ripped the material in several places. I loved the coat and was hopeful that it could be repaired. A representative from Mountain Hardware called me yesterday and told me that my coat was beyond repair but because they are a "dog friendly company" that they would ship me a brand new coat at no cost. They told me that they do things such as this several times each year. I've always been a fan of their gear, own a ton of it, but I was really floored at their generosity.