http://www.ospreypacks.com/CustomerServ ... yGuarantee
Osprey is generous with their warranty this year. If you have any gear with problems from them you might check this link to see what they will do for you. I have an Osprey Atmos 65 that has some wear and tear, no more than expected for this light pack, but I was missing one ice axe hook on top. Filled out the parts form and they sent me a new one free. But it sounds like they will do much more to keep people happy. Nice company.