Client Care
Mountain Madness recognizes that our clients are the ones that allow us to keep doing what we love, professionally. Because of that, your business is important to us and we want to ensure that every aspect of your Mountain Madness experience is an enjoyable one. Not only does Mountain Madness have experts in the regions that our client's travel, but we also have a US contact who is here to answer all of your questions. Long before a client's trip departs, Mountain Madness' in-office Area Specialists are preparing for their arrival. All of the logistics for a smooth trip, down to the smallest of details, have been checked, double-checked and confirmed. Whether its equipment questions, training suggestions, recommendations for trip extensions or assistance with travel plans, our Area Specialists' expertise lies in knowing the activities and regions we explore.
World Class Guides and Staff
We believe that our incredible guides and staff are the foundation of our programs. All of our guides are highly skilled professionals who have been selected based on their technical proficiency, proven safety records, careful judgment, patient and supportive teaching styles and great personalities. At a minimum, all of our guides hold current Wilderness First Responder certification and are proficient in technical rescue and evacuation skills. Our guides are dedicated to the world of alpinism, many having first ascents and successful summits on major peaks in the Cascades all the way to Mount Everest. In addition to their impressive personal achievements in the field, Mountain Madness guides bring a wealth of natural history, cultural anthropology and linguistic knowledge for their group's enlightenment. All of our guides and staff surpass the needs of our clientele and make their trip enjoyable beyond expectations. We celebrate the relationships with our overseas operators that are built on camaraderie and trust. In short, we provide the most experienced and dedicated guides, high altitude Sherpas, reliable porters and staff for all of our trips.
American Mountain Guides Association (AMGA) Accreditation
Mountain Madness is one of few companies with accreditation status. The American Mountain Guides Association accreditation program was developed for guiding programs, schools and services to ensure the highest quality service available. The accreditation program is a voluntary means of quality assurance and peer evaluation focusing on international standards for guided climbing, mountaineering, and skiing. Accreditation examines such things as operating guidelines, access, permits, insurance, employment and business practices, and guide training. It constitutes a general business review. Accreditation provides a consistent and meaningful standard by which to judge the reliability and professionalism of a climbing service. It advises the general public and land managers that a program utilizes guides who are certified and that all guides in the program have received formal training appropriate to the terrain they guide.
The AMGA accreditation program relies on experienced based guides trained, supervised, and mentored by AMGA certified guides. The accreditation program was developed by professional guides and climbing instructors who are leaders in the outdoor industry. The Accreditation Committee oversees the program and is made up of AMGA certified guides in the Rock, Alpine, and Ski disciplines
Certification in specific disciplines by the AMGA is the international standard for individual guides. The AMGA is the Untied States only organization to offer a comprehensive training and certification program for mountain guides that is recognized by the International Federation of Mountain Guides Associations (IFMGA). The accreditation program promotes certification within accredited programs through mentoring, training, supervision, and financial support for the individual guide seeking certification.
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packet - Jan 26, 2007 3:27 pm - Voted 4/5
Decent guidesThey do tend to be a bit on the pricey side though, but not bad for any of the international guide services out there. This isn't anything bad about MM themselves, but the type of climber they attract (at least on the one I saw) doesn't seem to be the type I want to be around. So, I don't plan on going on any of their trips anytime soon. But, you'll get back safe if you do hire them.